Business analysis is often seen as a technical skill. But the business analyst has another set of responsibilities — to dig into what the stakeholder’s mind and uncover what is really needed, and not just what they say they want. This requires different skills: knowing what questions to ask, dealing with vagueness, listening and providing feedback, knowing how to recognise and respond to the behaviour of individuals. This article discusses why successful business analysts combine hard and soft skills.
business analysis, soft skills, hard skills,